Overall responsibility:

Pre-Implementation Coordinator is the primary liaison for new Cubex clients; responsible for client relationship related to pre-implementation strategy and management thereof for specific clients.  This role requires exceptional customer relationship skills with a passion and tenacity for coordination of multiple projects, deliverables, and timely execution thereof.  Strong organizational skills are a must.


Key areas of responsibility include but are not limited to:

  • Participating in Sales Order Review meetings
  • Equipment and Logistics coordination within Webinar-based Pre-Implementation meetings with customers
  • Collection/verification of pre-implementation data
  • Strategic Planning and coordination delivery/implementation of Customer Hardware and Software technology – internal and client-facing
  • Client Education and discovery on workflows, process management, and technology utilization
  • Coordination and Scheduling of Implementation Team for client facilities
  • Internal Coordination with Integration Team and Account Manager(s) related to client Integration technology and Post-Account Management/Support needs
  • Strategy and Process development participation as it relates to Pre-Implementation, Implementation and Post-Implementation Support
  • Identification and escalation of customer challenges to Professional Services and Sales Team
  • Provide client-facing written/verbal report of client expectations, deliverables, documented key contacts, and system management workflow to client and internal Cubex team




  • Strong communication and presentation skills
  • Ability to operate independently, and comfortable interacting within all levels of an organization
  • Very strong organization and time management skills
  • Ability to participate in the development of effective Customer Services, policy and procedures, and best practices
  • Training and Development Acumen
  • Demonstrates a high level of integrity.


  • Knowledge SaaS-based inventory management technology solutions
  • Knowledge of Microsoft Suite- Word, PowerPoint, Excel, Outlook
  • Ability to review data, format, and manage in Excel
  • Demonstratable ability to conduct Microsoft Teams/Zoom Meetings
  • Knowledge of Salesforce CRM required
  • Knowledge of GuideCX Onboarding Software a plus

Experience Requirements

  • 2+ years in Project Management related role

Education/Licenses/Certifications Required:

  • Bachelor’s degree (BA or BS) in related field
  • PMP certification preferred

Job location(s):

  • Remote (during COVID)
  • Company headquarters located in Phoenix, AZ


  • Travel required during onboarding process then <5% travel to customer locations post-onboarding within USA


  • Open PTO
  • Health, Dental, Vision, Life, Disability, etc.
  • 401k with Company match